[[{"summary":"Our Why&nbsp;Datacom works with organisations and communities across Australia and New Zealand to make a difference in peop...","postedAt":"1751608433000","workType":"Full-time","description":"<p><strong>Our Why<\/strong>&nbsp;<\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow.&nbsp;<\/p><p>We are hiring full time Customer Service roles to support our Federal Government clients based in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of our customers.<\/p><p><\/p><p><strong>About The Role<\/strong><\/p><p>At Datacom we\u2019re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.<\/p><p>As a Customer Service Representative, you\u2019ll be at the heart of providing essential support to customers across Australia and beyond acting as first responders to customer needs. Every interaction is unique, and a chance to create a memorable experience, delivering the right solutions and ensuring customers walk away with the best outcome, every time.<\/p><p>You\u2019ll bring your passion for helping others and strong communication skills to the table, providing exceptional service with every call. With access to extensive training, knowledge content, and ongoing leadership support, you\u2019ll thrive in a fast-paced, dynamic environment where your efforts directly contribute to making a difference for customers.<\/p><p>This is your chance to shine in a role that\u2019s as rewarding as it is exciting!<\/p><p>Please note: To ensure we can support our clients effectively, we\u2019re only able to progress with Australian citizens who can obtain and maintain a Security Clearance.<\/p><p><\/p><p><strong>Operating Hours<\/strong><\/p><p>We have full time opportunities available!<\/p><p>Our operating hours are Monday to Friday between 7:00am and 7:30pm on a rotating roster with flexibility to support your out of work commitments.<\/p><p><\/p><p><strong>Skills &amp; experience<\/strong><\/p><ul> <li>High attention to detail<\/li> <li>Excellent customer service skills<\/li> <li>Patience and empathy towards people in difficult situations<\/li> <li>A team player focus, working collaboratively to exceed expectations<\/li> <li>Clear communication skills to customers and stakeholders<\/li> <li>Punctual and reliable<\/li> <li>Experience adhering to KPI's<\/li> <li>Intermediate computer skills, ability to navigate multiple screens and a typing speed of 20WPM<\/li> <li>A willingness to complete a security clearance based on the Datacom account that you will be working on. <\/li> <\/ul><p><\/p><p><strong>Benefits<\/strong><\/p><ul><li>Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!<\/li><\/ul><ul> <li>We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!<\/li> <li>Datacom o?ers its people the ability to make a real di?erence and develop their careers within a supportive environment.<\/li> <li>Best in class rewards and recognition program including awards and corporate retail discounts on tap<\/li> <li>Paid Parental Leave<\/li> <li>Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!<\/li> <\/ul><p><\/p><p><strong>Why join us here at Datacom?<\/strong><\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.<\/p><p><strong>If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.<\/strong><\/p><p><\/p><p><\/p>","linkToJob":"https://datacom1.workable.com/jobs/4981448","location":["Modbury"],"id":"E3B6BA5A28","linkToApplyForJob":"https://datacom1.workable.com/jobs/4981448/candidates/new","title":"Customer Service Representative"},{"summary":"Our PurposeHere at Datacom we connect people and technology in order to solve challenges, create opportunities and discover...","postedAt":"1751509893000","workType":"Contract","description":"<p><strong>Our Purpose<\/strong><\/p><p>Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.<\/p><p><strong>About the Role<\/strong><\/p><p>The Change Manager will play a pivotal role in ensuring the smooth transition from Cherwell to ServiceNow at an MSP. This role requires expertise in IT Service Management (ITSM), change leadership, stakeholder engagement, and risk mitigation to drive adoption and ensure minimal disruption. Additionally, the Change Manager will evaluate and refine the operating model to optimize efficiencies, align with industry best practices, and leverage ServiceNow\u2019s capabilities to enhance service delivery.<\/p><p><em><strong>Please note this is a 12-month fixed term employment opportunity. <\/strong><\/em><\/p><p><strong>Key Responsibilities<\/strong><\/p><p><strong>Change Leadership &amp; Strategy<\/strong><\/p><ul> <li>Develop and execute a change management strategy aligned with the MSP\u2019s business objectives.<\/li> <li>Identify potential risks and resistance and implement proactive mitigation plans.<\/li> <li>Define success metrics to measure adoption and effectiveness of the transformation<\/li> <\/ul><p><strong>Stakeholder Engagement &amp; Communication<\/strong><\/p><ul> <li>Collaborate with executives, project teams, IT teams, and end-users to ensure smooth adoption.<\/li> <li>Conduct workshops, training sessions, and regular updates to address concerns and ensure buy-in.<\/li> <li>Develop clear and consistent communication plans to keep all stakeholders informed.<\/li> <\/ul><p><strong>Process, Operating Model &amp; Technology Transition<\/strong><\/p><ul> <li>Assess the current operating model and identify opportunities for optimization with ServiceNow.<\/li> <li>Work alongside technical teams to align the new ServiceNow workflows with business needs.<\/li> <li>Recommend process refinements to maximize automation, efficiency, and scalability.<\/li> <li>Ensure process documentation and create reference materials for future optimization.<\/li> <li>Oversee data migration, system integrations, and testing to ensure seamless operational continuity<\/li> <\/ul><p><strong>Training &amp; Adoption<\/strong><\/p><ul> <li>Design and implement training programs to equip employees with the necessary skills.<\/li> <li>Drive user acceptance testing (UAT) and feedback loops to refine the platform post-migration.<\/li> <li>Support ongoing improvement initiatives to enhance usability and efficiency.<\/li> <\/ul><p><strong>Required Skills &amp; Experience<\/strong><\/p><ul> <li>Proven experience in Change Management within ITSM environments.<\/li> <li>Strong knowledge of ServiceNow and ITIL frameworks.<\/li> <li>Demonstrated success in leading large-scale transformations in MSPs.<\/li> <li>Extensive hands-on experience in delivery and go-live readiness for large-scale ITSM transformations, including legacy-to-modern platform migrations.<\/li> <li>Proven ability to lead cross-functional teams through cutover planning, hypercare execution, and stakeholder alignment to ensure seamless operational continuity. <\/li> <li>Expertise in evaluating and adjusting operating models to align with new technologies.<\/li> <li>Excellent communication, stakeholder management, and problem-solving skills.<\/li> <li>Ability to analyze business processes and align technology solutions accordingly.<\/li> <li>Familiarity with Cherwell and understanding of legacy system migration challenges.<\/li> <\/ul><p><strong>Preferred Certifications<\/strong><\/p><ul> <li>ITIL v4 Foundation or higher<\/li> <li>ServiceNow Certified Implementation Specialist (not mandatory)<\/li> <\/ul><p><strong>Why Join Us Here at Datacom?<\/strong>&nbsp;<\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.&nbsp; <\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.&nbsp; <\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.&nbsp; <\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.&nbsp; <\/p>","linkToJob":"https://datacom1.workable.com/jobs/4977637","location":["Auckland"],"id":"223F76AEDB","linkToApplyForJob":"https://datacom1.workable.com/jobs/4977637/candidates/new","title":"Change Manager | Fixed Term"},{"summary":"Do you have excellent customer service skills and a passion for helping people? We are hiring Customer Service Representatives to join our Wellingt...","postedAt":"1751437782000","workType":"Full-time","description":"<p>Do you have excellent customer service skills and a passion for helping people? We are hiring Customer Service Representatives to join our Wellington team. &nbsp;&nbsp;<\/p><p><\/p><p><strong>About The Role<\/strong><\/p><p>As a Customer Service Representative, you will represent Rockgas in supporting New Zealanders with inquiries about our client\u2019s services. With access to comprehensive knowledge content, extensive training, and leadership support, you will handle a variety of tasks such as new account creation, processing service orders, payment collections, emergency responses, and handling disconnections. You will work in a dynamic team environment, focusing on delivering quality outcomes through phone, and email interactions.<\/p><p><\/p><p><strong>Operating Hours<\/strong><br> We offer full-time opportunities with flexible hours to accommodate your commitments. Our operating hours are:<\/p><ul> <li>Monday to Friday: 7:00 am - 7:00 pm<\/li> <li>Saturday: 8:00 am - 5:00 pm (NZST &amp; NZDT) <\/li> <\/ul><p>You will work on a rotating roster. This role is will be offered as a 3-month Fixed Term contract.<\/p><p><\/p><p><strong>Skills &amp; experience<\/strong><\/p><ul> <li>Excellent customer service skills \u2013 self driven to provide meaningful customer connections through every contact<\/li> <li>Strong attention to detail and quality focused<\/li> <li>Active listening &amp; demonstrating the appropriate empathy towards customers<\/li> <li>A team player focus, working collaboratively to exceed expectations<\/li> <li>Clear communication skills to customers and stakeholders<\/li> <li>Punctual and reliable<\/li> <li>Experience adhering to KPI's <\/li> <li>Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM<\/li> <li>Previous financial experience would be highly regarded<\/li> <\/ul><p><br> <strong>Benefits<\/strong><\/p><ul> <li>Opportunities for long term growth through our Datacom Academy Career Pathways Program <\/li> <li>Datacom o?ers its people the ability to make a real di?erence and develop their careers within a supportive environment.<\/li> <li>Best in class rewards and recognition program including awards and corporate retail discounts on tap<\/li> <\/ul><p><\/p><p><strong>Why join us here at Datacom?<\/strong><\/p><p>Datacom is one of New Zealand and Australia\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.<\/p><p><strong>If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.<\/strong><\/p><p><strong>APPLY WITH US TODAY!<\/strong><\/p><p>&nbsp;<\/p>","linkToJob":"https://datacom1.workable.com/jobs/4974964","location":["Wellington"],"id":"7EA7AAC440","linkToApplyForJob":"https://datacom1.workable.com/jobs/4974964/candidates/new","title":"Customer Service Representative - 3-month Fixed term contract"},{"summary":"Our purposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new pos...","postedAt":"1751436139000","workType":"Full-time","description":"<p><strong>Our purpose<\/strong><\/p><p>Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in.<br> <br> <\/p><p><strong>Our why<\/strong>&nbsp;<\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow<br> <br> <\/p><p><strong>About the Role (your why)<\/strong><\/p><p>As the Technical Lead, you will play a key role within the App Integration team, accountable for the technical definition, ongoing development, and delivery of our Azure service offerings and products. As Technical Lead, you will ensure high quality technical delivery to our customers is achieved by working with other Technical Leads to standardise and automate our service offering and products. Championing an \u2018automation first\u2019 culture to enhance customer experience and ensure continued relevance and financial viability of our cloud engagements.<\/p><p>As a senior in the team, you\u2019ll have great mentoring skills and be happy to lend a hand assisting and guiding other members of the team.<\/p><p>&nbsp;<\/p><p><strong>What you\u2019ll do <\/strong><\/p><ul> <li>Work on the Product backlog evolving our current service, and developing new service offerings and products<\/li> <li>Form a key interlock between Professional Services and Operations teams, develop and drive standardisation and automation across the group to assist improvements in our operational maturity and efficiency<\/li> <li>Provide technical leadership and mentoring, as a senior Azure practitioner in the team you\u2019ll help others grow their skills, providing advice and assistance when required<\/li> <li>Consult with customers, particularly during initial discussions about technical support requirements<\/li> <li>Keep abreast of new technology developments, assessing how they can be incorporated into our service<\/li> <li>Lead initiatives to develop or improve technical aspects of the service, such as monitoring and alerting solutions, interlocks with other Datacom teams<\/li> <li>Lead customer cloud transformation initiatives<\/li> <li>Lead continuous improvement initiatives and ongoing definition of service tasks<\/li> <\/ul><p><\/p><p><strong>What you\u2019ll bring <\/strong><\/p><ul> <li>A strong software development background with a focus on integration, including designing and building APIs, event-driven architectures, and messaging solutions<\/li> <li>Expert Azure technical skills and several years of implementation and cloud transformation experience including serverless, application integration and Azure security.<\/li> <li>A strong understanding and experience with IAC, CICD pipelines and automation.<\/li> <\/ul><ul> <li>Significant Azure technical skills and experience and well as a strong understanding of CICD pipelines<\/li> <li>Leadership and mentoring skills<\/li> <li>Understanding of product development process and product lifecycle management<\/li> <li>Ability to turn technical complexity into customer speak<\/li> <\/ul><p><\/p><p><strong>Why join us here at Datacom?<\/strong><\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.<\/p><p>&nbsp;<\/p>","linkToJob":"https://datacom1.workable.com/jobs/4974926","location":["Wellington"],"id":"75F9521856","linkToApplyForJob":"https://datacom1.workable.com/jobs/4974926/candidates/new","title":"Technical Lead - Integration"},{"summary":"Our purposeHere at Datacom we connect people and technology in order to solve challenges, create opportunities and disc...","postedAt":"1751417241000","workType":"Contract","description":"<p><strong>Our purpose<br><\/strong><\/p><p>Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.<br><\/p><h3><strong>Our Why<\/strong><\/h3><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow<\/p><p><\/p><h3><strong>Position Purpose<\/strong><\/h3><p>The Manager, Testing Services is responsible for leading the strategy, planning, and delivery of testing and quality assurance services across digital systems and projects. This includes end-to-end test planning, execution, automation, and quality oversight to ensure successful and risk-managed technology outcomes. The role works closely with stakeholders across ICT and business teams to embed quality throughout the solution lifecycle.<\/p><h3><strong>Key Responsibilities<\/strong><\/h3><p><strong>Strategy &amp; Planning<\/strong><\/p><ul> <li>Define and maintain test strategies, frameworks, and automation practices aligned with organisational priorities<\/li> <li>Contribute to policy and continuous improvement of testing standards and assurance processes<\/li> <\/ul><p><strong>Team &amp; Capability Leadership<\/strong><\/p><ul> <li>Lead, coach, and develop a high-performing testing team<\/li> <li>Build internal capability to support evolving technologies and delivery models (e.g. DevOps, Agile, Waterfall)<\/li> <\/ul><p><strong>Stakeholder Engagement<\/strong><\/p><ul> <li>Provide expert advice on testing, tools, methods, and quality risk<\/li> <li>Communicate test outcomes and risks to technical and business stakeholders<\/li> <\/ul><p><strong>Technical &amp; Project Delivery<\/strong><\/p><ul> <li>Plan and oversee all test phases, from requirements validation to user acceptance<\/li> <li>Apply appropriate tools, standards, and automation to improve test efficiency and coverage<\/li> <li>Manage vendor relationships and ensure testing aligns with organisational delivery frameworks<\/li> <\/ul><p><strong>Service Assurance<\/strong><\/p><ul> <li>Support delivery of robust, operationally-ready digital services through structured test assurance<\/li> <li>Lead compliance assessments and contribute to supplier evaluations and recommendations<\/li> <\/ul><p><strong>Health, Safety &amp; Wellbeing<\/strong><\/p><ul><li>Model and ensure safe practices in all team activities and contribute to organisational wellbeing efforts<\/li><\/ul><h3><strong>Skills, Experience &amp; Attributes<\/strong><\/h3><p><strong>Essential<\/strong><\/p><ul> <li>ISTQB Foundation Certification or equivalent experience<\/li> <li>Extensive experience in managing enterprise testing services<\/li> <li>Proficiency across testing methodologies, automation, and tools<\/li> <li>Strong team leadership, coaching, and communication skills<\/li> <li>Experience in project management and vendor coordination<\/li> <li>Strong analytical, decision-making, and stakeholder engagement abilities<\/li> <\/ul><p><strong>Desirable<\/strong><\/p><ul> <li>ISTQB Advanced Test Manager Certification<\/li> <li>Tertiary qualification in IT, Computer Science, or related field<\/li> <\/ul><p><strong>Attributes<\/strong><\/p><ul> <li>Strategic thinker with hands-on delivery capability<\/li> <li>Adaptable, collaborative, and outcome-focused<\/li> <li>Skilled in managing competing priorities with a calm, solutions-driven approach<\/li> <\/ul>","linkToJob":"https://datacom1.workable.com/jobs/4974532","location":["Wellington"],"id":"D39CC85679","linkToApplyForJob":"https://datacom1.workable.com/jobs/4974532/candidates/new","title":"Contract - Test Manager - Wellington"},{"summary":"Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s l...","postedAt":"1751404538000","workType":"Full-time","description":"<p><strong>Our Why<\/strong><\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow.<\/p><p><strong>About the Role<\/strong><br>The Commercial Analyst is responsible for assisting the Business Performance team to provide high quality and insightful analysis and reporting to the Datacom business. The Commercial Finance Analyst is involved with daily business activities within the functional area, to improve the overall business functions. <\/p><p><strong>What you\u2019ll bring<\/strong><\/p><ul> <li>Excellent relationship &amp; stakeholder management<\/li> <li>Financial modelling capability<\/li> <li>PowerBI skills a plus!<\/li> <li>Exceptional Microsoft Excel skills<\/li> <li>Multi-tasking in high pressure environments<\/li> <li>Problem solving<\/li> <li>Works effectively both independently and in teams to deliver business outcomes<\/li> <li>Financial analysis<\/li> <li>Foster innovation<\/li> <li>Inquiring and challenging<\/li> <li>Dealing with ambiguity<\/li> <li>Analytical reasoning<\/li> <li>Profitability and productivity management<\/li> <li>Translating data into business terms<\/li> <\/ul><p><strong>Responsibilities<\/strong><\/p><ul> <li>Support the Finance Business Partners and business stakeholders across Sales &amp; Operations LOB.<\/li> <li>Prepare monthly reporting and analysis and reporting.<\/li> <li>Assist with forecast and budget processes for Finance Business Partners and business stakeholders.<\/li> <li>Manage the loading of forecasts/budgets into various systems liaising with the Systems team.<\/li> <li>Prepare ad-hoc reporting requests and analysis across PowerBI and Excel to support finance business partners and business stakeholders.<\/li> <li>Support cross regional requirements and communications to enable group wide understanding of Netsuite processes.<\/li> <li>Work with Finance Analyst community in other regions to deliver a smooth process for reporting, forecasting and budgeting<\/li> <\/ul><p><\/p><p><strong>Culture and Benefits<\/strong><\/p><p>Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.<\/p><p>At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.<\/p>","linkToJob":"https://datacom1.workable.com/jobs/4974362","location":["Auckland"],"id":"75F84105DC","linkToApplyForJob":"https://datacom1.workable.com/jobs/4974362/candidates/new","title":"Commercial Analyst"},{"summary":"Position:&nbsp;&nbsp;Field EngineerDatacom Location:&nbsp;Whangarei Northland, New ZealandS...","postedAt":"1751352725000","workType":"Full-time","description":"<p><strong>Position:&nbsp;<\/strong>&nbsp;Field Engineer<\/p><p><strong>Datacom Location:&nbsp;Whangarei Northland, New Zealand<\/strong><\/p><p><strong>Security Requirements<\/strong>: Citizens and Residents of New Zealand only.<\/p><p>&nbsp;<\/p><p><strong>Our Why<\/strong>&nbsp;<\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help them to use the power of tech to innovate and grow.&nbsp;<\/p><p><\/p><p><strong>About the Role<\/strong><\/p><p>The Field Engineer is responsible for providing highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The role is base on-site with one of our key clients. The role will, at least initially, cover mornings at one client and afternoons at another, both in central Wellington, but this may change at any point in the future.<\/p><p>We are an agile company, and are keen to respond to customer, technology and internal stakeholders\u2019 changing requirements and this can mean we evolve in our roles to meet those needs.<\/p><p><strong>**Please note: Due to the security requirements of our customers, this role is only available to New Zealand Citizens and/or Permanent Residents having lived in NZ for a minimum of 5 consecutive years **<\/strong><\/p><p><\/p><p><strong>What You\u2019ll Do: <\/strong><\/p><p>Some of your responsibilities may include:<\/p><ul> <li>Onsite support across a number of clients (varying locations) \u2013 valid NZ driver\u2019s license and your own vehicle may be required.<\/li> <li>Serving as the company liaison with customer on administrative and technical matters for assigned projects. <\/li> <li>Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).<\/li> <li>Diagnosing faults / troubleshooting / problem solving.<\/li> <li>Windows desktop and server and Network support.<\/li> <li>Building productive working relationships across a variety of colleagues, clients, and suppliers.<\/li> <li>May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.<\/li> <\/ul><p><\/p><p><strong>What You\u2019ll Bring:<\/strong><\/p><p>To be successful in this role you will ideally have had experience in a similar role, with a wide range of general IT skills. You will demonstrate excellent problem solving and communication skills. You\u2019ll need to be a self-starter, with good organisation skills and attention to detail. You should generally bring:<\/p><ul> <li>2+ years of relevant IT experience. <\/li> <li>Experience with installation, diagnoses and repair of pc systems, end user devices and software (e.g. laptops, desktops, tables, Intune, O365, current Windows Operating Systems) <\/li> <li>Working familiarity with server and networking equipment <\/li> <li>Ability to work on assignments of moderate scope where analysis of situations or data requires a review of a variety of factors. <\/li> <li>Ability to work in large, collaborative teams to achieve organisational goals. <\/li> <li>Proven analytical and problem-solving skills. <\/li> <li>Ability to translate user needs into a technical solution. <\/li> <li>Excellent customer relationship building and management skills. <\/li> <li>Effective presentation skills with the ability to convey technical information across various levels.<\/li> <\/ul><p><\/p><p><strong>Why Join Us Here at Datacom?<\/strong>&nbsp;<\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.&nbsp;<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.&nbsp;<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.&nbsp;<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.&nbsp;<\/p>","linkToJob":"https://datacom1.workable.com/jobs/4971883","location":["Whang?rei"],"id":"BF674EAFD0","linkToApplyForJob":"https://datacom1.workable.com/jobs/4971883/candidates/new","title":"Field Engineer - Northland"},{"summary":"&nbsp;Position:&nbsp;&nbsp;Field EngineerDatacom Location:&nbsp;&nbsp;Gaunt Street Office, Auckland...","postedAt":"1751335496000","workType":"Full-time","description":"<p><strong>&nbsp;Position:&nbsp;<\/strong>&nbsp;Field Engineer<\/p><p><strong>Datacom Location:&nbsp;<\/strong>&nbsp;Gaunt Street Office, Auckland<\/p><p><strong>Security Requirements<\/strong>: Citizens and Residents of New Zealand only.<\/p><p>&nbsp;<\/p><p><strong>Our Why<\/strong>&nbsp;<\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help them to use the power of tech to innovate and grow.&nbsp;<\/p><p><\/p><p><strong>About the Role<\/strong><\/p><p>The Field Engineer is responsible for providing highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The role is base on-site with one of our key clients. The role will, at least initially, cover mornings at one client and afternoons at another, in Auckland, but this may change at any point in the future.<\/p><p>We are an agile company, and are keen to respond to customer, technology and internal stakeholders\u2019 changing requirements and this can mean we evolve in our roles to meet those needs.<\/p><p><strong>**Please note: Due to the security requirements of our customers, this role is only available to New Zealand Citizens and/or Permanent Residents having lived in NZ for a minimum of 5 consecutive years **<\/strong><\/p><p><\/p><p><strong>What You\u2019ll Do: <\/strong><\/p><p>Some of your responsibilities may include:<\/p><ul> <li>Onsite support across a number of clients (varying locations) \u2013 valid NZ driver\u2019s license and your own vehicle may be required.<\/li> <li>Serving as the company liaison with customer on administrative and technical matters for assigned projects. <\/li> <li>Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).<\/li> <li>Diagnosing faults / troubleshooting / problem solving.<\/li> <li>Windows desktop and server and Network support.<\/li> <li>Building productive working relationships across a variety of colleagues, clients, and suppliers.<\/li> <li>May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.<\/li> <\/ul><p><\/p><p><strong>What You\u2019ll Bring:<\/strong><\/p><p>To be successful in this role you will ideally have had experience in a similar role, with a wide range of general IT skills. You will demonstrate excellent problem solving and communication skills. You\u2019ll need to be a self-starter, with good organisation skills and attention to detail. You should generally bring:<\/p><ul> <li>2+ years of relevant IT experience. <\/li> <li>Experience with installation, diagnoses and repair of pc systems, end user devices and software (e.g. laptops, desktops, tables, Intune, O365, current Windows Operating Systems) <\/li> <li>Working familiarity with server and networking equipment <\/li> <li>Ability to work on assignments of moderate scope where analysis of situations or data requires a review of a variety of factors. <\/li> <li>Ability to work in large, collaborative teams to achieve organisational goals. <\/li> <li>Proven analytical and problem-solving skills. <\/li> <li>Ability to translate user needs into a technical solution. <\/li> <li>Excellent customer relationship building and management skills. <\/li> <li>Effective presentation skills with the ability to convey technical information across various levels.<\/li> <\/ul><p><\/p><p><strong>Why Join Us Here at Datacom?<\/strong>&nbsp;<\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.&nbsp;<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.&nbsp;<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.&nbsp;<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.&nbsp;<\/p>","linkToJob":"https://datacom1.workable.com/jobs/4971573","location":["Auckland"],"id":"F9E33F0F49","linkToApplyForJob":"https://datacom1.workable.com/jobs/4971573/candidates/new","title":"Field Engineer - Auckland"}],{"total":116}]