[[{"summary":"About DatacomWith over 6,200 people, and centre\u2019s of technical excellence spread across Australasia, Datacom is committed t...","postedAt":"1758526054000","workType":"","description":"<p><strong>About Datacom<\/strong><\/p><p>With over 6,200 people, and centre\u2019s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields \u2013 smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.<\/p><p><strong>Our purpose<\/strong><\/p><p>Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.<\/p><p><\/p><p><a rel=\"nofollow noreferrer noopener\" class=\"external\"><\/a><strong>Role Overview<\/strong><\/p><p>The Workforce Optimization Analyst is responsible for analysing, forecasting, and planning workforce supply and demand, and talent needs and gaps to ensure that an organization has the right people with the right skills to support its business objectives.<\/p><p><strong>Role Responsibilities<\/strong><\/p><p><em>The Workforce Optimization Analyst is responsible for (but not limited to):<\/em><\/p><ul> <li>Analysing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce and long-range plans<\/li> <li>Collaborating with business leaders, strategic planning, HR, Finance and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals<\/li> <li>Collecting, interpreting and evaluating workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning; reviews processes and monitors plan effectiveness<\/li> <\/ul><p><\/p><p><strong>Requirements<\/strong><\/p><p><strong>Knowledge<\/strong><\/p><ul> <li>Technical knowledge of programming, system design, IT infrastructure and database concepts<\/li> <li>Strong understanding of business requirements and appreciation of both IT and business strategy<\/li> <\/ul><p><\/p><p><strong>Experience <\/strong><\/p><ul> <li>4+ years\u2019 experience in IT<\/li> <li>PowerBI Experience is a <strong>MUST<\/strong> <\/li> <li>Experience in Oracle Netsuite OpenAir is an Advantage <\/li> <\/ul><p><\/p><p><strong>Technical Skills<\/strong><\/p><ul> <li>Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.<\/li> <li>Assures adherence to budgets, schedules, work plans, and performance requirements<\/li> <li>Ability to interact with a variety of stakeholders and team members within own area of expertise<\/li> <li>Excellent communication skills, both written and verbal<\/li> <li>Strong verbal and written communication skills with a wide variety of stakeholders<\/li> <li>Blend of commercial, technical, and consulting skills<\/li> <li>Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue<\/li> <li>Establishes and assures adherence to budgets, schedules, work plans, and performance requirement<\/li> <li>Proven analytical and problem-solving skills<\/li> <\/ul><p><\/p><p><\/p><p><strong>Benefits<\/strong><\/p><p><\/p><p>Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!<br><\/p><p>We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment<\/p><p><strong>Why Join Us?<\/strong><\/p><p>As one of Australasia's IT powerhouses, Datacom offers the agility and innovation of a startup, coupled with the influence and opportunities of an industry leader. Our people-first culture is palpable - you'll feel it the moment you walk through our doors.<\/p><p>We offer an array of perks, from vibrant social events to serene chill-out spaces, hybrid working setups, and an abundance of professional development opportunities. At Datacom, you'll grow your career, connect deeply with peers, and bring your true self to work every day.<\/p><p>Leading the charge in tech, we tackle some of the biggest challenges and most exciting opportunities across Australia and New Zealand. If you're eager for adventure and driven by possibility, you'll fit right in.<\/p><p>Join us as we champion an inclusive, fun, and supportive workplace where your contributions are celebrated, and your growth is nurtured. Together, let's explore what's possible and create the future!<\/p><p><\/p><p><\/p><p><br> <\/p>","linkToJob":"https://datacom1.workable.com/jobs/5153224","location":["Manila"],"id":"BF6D485FC0","linkToApplyForJob":"https://datacom1.workable.com/jobs/5153224/candidates/new","title":"Workforce Optimization Analyst"},{"summary":"Our Why&nbsp;&nbsp;Datacom works with organisations and communities across Australia and New Zealand to make a diffe...","postedAt":"1758484668000","workType":"Full-time","description":"<p><strong>Our Why<\/strong>&nbsp;<\/p><p>&nbsp;<\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow.&nbsp;<\/p><p>Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.<\/p><p>We are looking for people with practical skills that want to be part of an exciting business with new challenges and new people.<\/p><p>We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.<\/p><p>E whakarato ana m?tou ki te whakangungu i o p?kenga hangarau, p?kenga ngaio, me te whakarite huarahi kia torohia ng? p?kenga e hiahia ana m? t?ranga k? atu.<\/p><p>Our policy is to promote from within, enabling opportunities for advancing your career.<\/p><p>Ko t? m?tou kaupapa here he taut?nei mai i roto, kia whakawh?nui i ng? ?heinga kia k?kiri ai t? umanga.<\/p><p>&nbsp;<\/p><p><strong>About the Role (your why)<\/strong>&nbsp;&nbsp;<\/p><p>&nbsp;<\/p><p>The role is based at our Hamilton, Kapua Data Centre and involves a rotating shift pattern with night and day shift work. <\/p><p>The 24x7 Data Centre Technician performs a large number of remote hands and first level support tasks including installation of customer equipment, cables and cabling infrastructure.<\/p><p>We will train you to undertake scheduled and ad hoc tasks set out by the 24x7 Operations Manager and work alongside a team of site leads and operators to provide the highest standards in operational deliverables.<\/p><p>&nbsp;<\/p><p><strong>What you\u2019ll do&nbsp;<\/strong>&nbsp;&nbsp;<\/p><p>&nbsp;<\/p><ul> <li>&nbsp;Complete and contribute to the Data Centre training programme<\/li> <li>Support the Data Centre Team with Batch Services: Operating batch processes, monitoring alerts and escalating issues.<\/li> <li>Provide first level support and hands and eyes services to our Data Centre customers<\/li> <li>Ensure health and safety requirements are adhered to. <\/li> <li>Provide consistent and excellent management of data centre assets.<\/li> <li>Delivery of customer facing activities and fostering customer relationships <\/li> <li>Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling and server racks.<\/li> <li>Ensure adherence to (and documentation of) existing and new standards relating to customer change<\/li> <li>Completion of all operational tasks assigned to you in a timely manner and communication of status.<\/li> <li>Data Centre incident management<\/li> <li>Ensuring all Datacom security objectives are strictly adhered to.<\/li> <li>Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working<\/li> <\/ul><p><\/p><p><strong>Please note to meet our security requirements applicants must have the legal right to work in New Zealand.<\/strong><\/p><p>&nbsp;<\/p><p><strong>What you\u2019ll bring&nbsp;<\/strong>&nbsp;<\/p><p>&nbsp;<\/p><ul> <li>Flexibility to work a rotating shift pattern (day and night shift).<\/li> <li>Strong communication and interpersonal skills.<\/li> <li>Confidence to work alone and in a small team.<\/li> <li>Able to trouble shoot customer and technical issues<\/li> <li>Able to remain calm under pressure<\/li> <li>Comfortable to work at heights (up to 4m)<\/li> <li>Able to complete repeatable processes in a timely and accurate manner<\/li> <li>Working knowledge of Microsoft application suite<\/li> <li>Previous IT experience is preferred but not required for this role.<\/li> <\/ul><p>&nbsp;<\/p><p>&nbsp;<\/p><p><strong>Why join us here at Datacom?<\/strong>&nbsp;<\/p><p>&nbsp;<\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.&nbsp;<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.&nbsp;<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.&nbsp;<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.&nbsp;<\/p><p>&nbsp;<\/p><p>&nbsp;<\/p>","linkToJob":"https://datacom1.workable.com/jobs/5152837","location":["Hamilton"],"id":"BDDFE3269E","linkToApplyForJob":"https://datacom1.workable.com/jobs/5152837/candidates/new","title":"Data Centre Technician 24/7 shift worker"},{"summary":"Our Why&nbsp;Datacom works with organisations and communities across Australia and New Zealand to make a difference in peop...","postedAt":"1758261402000","workType":"Full-time","description":"<p><strong>Our Why<\/strong>&nbsp;<\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help them to use the power of tech to innovate and grow.&nbsp;<\/p><p><strong>About the Role (Your Why)<\/strong><\/p><p>You will be joining our growing national Project Services team, delivering multiple projects to important customer(s). The role of the Project Manager is to ensure that all Projects are delivered to the highest quality standard, within scope, in budget and on time. You will assist with Project Delivery which begins at the point of handover from the Sales team.<\/p><p>Our offices are based in Adelaide. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!<\/p><p><strong>What You\u2019ll Do<\/strong><\/p><p>As Project Manager, you are accountable for, but not limited to:<\/p><ul> <li>Responsible for Project Delivery (planning, tracking and varying)<\/li> <li>Document and technical writing and formatting<\/li> <li>Assist in scoping and planning of analysis activities, ensuring clear understanding of the work is captured<\/li> <li>Work with the team in a range of broad Business Analysis activities across a diverse range of business to assist stakeholder management and capturing of business needs<\/li> <li>Establish and maintain strong relationships with technical and business stakeholders<\/li> <\/ul><p>We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders\u2019 changing requirements and this can mean we evolve in our roles to meet those needs.&nbsp;<\/p><p><strong>What You\u2019ll Bring<\/strong><\/p><p>You will be able to demonstrate:<\/p><ul> <li>A strong client/customer focus<\/li> <li>Exceptional planning and organisational skills including exceptional attention to detail<\/li> <li>The ability to manage multiple tasks at one time, achieve required outcomes and meet deadlines in a high-pressure environment<\/li> <li>The ability to successfully deliver projects, coming in on time, to scope, quality and within budget<\/li> <li>The experience and willingness to assist the Sales and Presales team with sales responses (RFQ, RFP, RTF, RFI etc.) and project variations.<\/li> <\/ul><p><strong>Why Join Us Here at Datacom?<\/strong>&nbsp;<\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.&nbsp;<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.&nbsp;<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.&nbsp;<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.&nbsp;<\/p><p>&nbsp;<\/p>","linkToJob":"https://datacom1.workable.com/jobs/5149782","location":["Adelaide"],"id":"DA74943B60","linkToApplyForJob":"https://datacom1.workable.com/jobs/5149782/candidates/new","title":"Project Manager - Adelaide"},{"summary":"Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s l...","postedAt":"1758261330000","workType":"Full-time","description":"<p><strong>Our Why<\/strong><\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow.<\/p><p><strong>About the Role (Your Why)<\/strong><\/p><p>You will be joining our growing national Project Services team, delivering projects to one of our important customers. In this role as Senior Project Manager, you will ensure that all projects are delivered to the highest quality standard, within scope, on budget, and on time. You\u2019ll take ownership of project delivery from the moment it\u2019s handed over from our Sales team, and play a pivotal role in engaging with stakeholders, managing deliverables, and ensuring successful project outcomes.<\/p><p>Our offices are based in <em>Adelaide<\/em>. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!<\/p><p><strong>What you\u2019ll do<\/strong><\/p><p>At the moment, as Senior Project Manager you will be focused on:<\/p><ul> <li>Overseeing end-to-end project delivery including planning, tracking, and managing variations<\/li> <li>Producing high-quality documentation and technical writing with an eye for detail and accuracy<\/li> <li>Assisting in the scoping and planning of business analysis activities to ensure clear understanding of project requirements<\/li> <li>Supporting the team with a range of diverse Business Analysis activities to capture business needs and manage stakeholders effectively<\/li> <li>Establishing and maintaining strong relationships with both technical teams and business stakeholders<\/li> <li>Assisting the Sales and Presales teams with responses to RFQs, RFPs, RFIs and managing project variations<\/li> <\/ul><p>We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders\u2019 changing requirements \u2014 which can mean we evolve in our roles to meet those needs.<\/p><p><strong>What you\u2019ll bring<\/strong><\/p><p><strong>Required experience:<\/strong><\/p><ul> <li>Strong client/customer focus with proven ability to build and maintain trusted relationships<\/li> <li>Exceptional planning and organisational skills with sharp attention to detail<\/li> <li>Demonstrated ability to manage multiple tasks and priorities in a high-pressure environment<\/li> <li>Proven record of delivering projects on time, within budget, scope, and quality requirements<\/li> <li>Experience supporting Sales and Presales teams with bid responses and project variations<\/li> <\/ul><p><strong>Nice to have:<\/strong><\/p><ul> <li>Experience working in a variety of industries or project environments<\/li> <li>Relevant project management qualifications or certifications (e.g. PMP, PRINCE2, Agile)<\/li> <li>Strong business analysis experience alongside project management delivery<\/li> <\/ul><p><strong>Why join us here at Datacom?<\/strong><\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.<\/p>","linkToJob":"https://datacom1.workable.com/jobs/5149780","location":["Adelaide"],"id":"7260DD61D2","linkToApplyForJob":"https://datacom1.workable.com/jobs/5149780/candidates/new","title":"Senior Project Manager - Adelaide"},{"summary":"Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s l...","postedAt":"1758261197000","workType":"Full-time","description":"<p><strong>Our Why<\/strong><\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow.<\/p><p><strong>About the Role (Your Why)<\/strong><\/p><p>You will be joining our growing national Project Services team, delivering projects to one of our important customers. In this role as Senior Project Manager, you will ensure that all projects are delivered to the highest quality standard, within scope, on budget, and on time. You\u2019ll take ownership of project delivery from the moment it\u2019s handed over from our Sales team, and play a pivotal role in engaging with stakeholders, managing deliverables, and ensuring successful project outcomes.<\/p><p>Our offices are based in Sydney, Melbourne, Canberra, Brisbane, Adelaide and Perth. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!<\/p><p>** Please note that due to customer requirements, this role requires Australian Citizenship and eligibility to undertake a Federal Government Security Clearance **&nbsp;<\/p><p><strong>What you\u2019ll do<\/strong><\/p><p>At the moment, as Senior Project Manager you will be focused on:<\/p><ul> <li>Overseeing end-to-end project delivery including planning, tracking, and managing variations<\/li> <li>Producing high-quality documentation and technical writing with an eye for detail and accuracy<\/li> <li>Assisting in the scoping and planning of business analysis activities to ensure clear understanding of project requirements<\/li> <li>Supporting the team with a range of diverse Business Analysis activities to capture business needs and manage stakeholders effectively<\/li> <li>Establishing and maintaining strong relationships with both technical teams and business stakeholders<\/li> <li>Assisting the Sales and Presales teams with responses to RFQs, RFPs, RFIs and managing project variations<\/li> <\/ul><p>We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders\u2019 changing requirements \u2014 which can mean we evolve in our roles to meet those needs.<\/p><p><strong>What you\u2019ll bring<\/strong><\/p><p><strong>Required experience:<\/strong><\/p><ul> <li>Strong client focus with proven ability to build and maintain trusted relationships<\/li> <li>Exceptional planning and organisational skills with sharp attention to detail<\/li> <li>Demonstrated ability to manage multiple tasks and priorities in a high-pressure environment<\/li> <li>Proven record of delivering projects on time, within budget, scope, and quality requirements<\/li> <li>Experience supporting Sales and Presales teams with bid responses and project variations<\/li> <\/ul><p><strong>Nice to have:<\/strong><\/p><ul> <li>Experience working in a variety of industries or project environments<\/li> <li>Relevant project management qualifications or certifications (e.g. PMP, PRINCE2, Agile)<\/li> <li>Strong business analysis experience alongside project management delivery<\/li> <\/ul><p><strong>Why join us here at Datacom?<\/strong><\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.<\/p>","linkToJob":"https://datacom1.workable.com/jobs/5149776","location":["Sydney"],"id":"9FB3EF61FB","linkToApplyForJob":"https://datacom1.workable.com/jobs/5149776/candidates/new","title":"Senior Project Manager"},{"summary":"Our Why&nbsp;Datacom works with organisations and communities across Australia and New Zealand to make a difference in peop...","postedAt":"1758260321000","workType":"Full-time","description":"<p><strong>Our Why<\/strong>&nbsp;<\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow.&nbsp;<\/p><p>We are hiring full time Customer Service roles to support our Federal Government clients based in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of our customers.<\/p><p><\/p><p><strong>About The Role<\/strong><\/p><p>At Datacom we\u2019re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.<\/p><p>As a Customer Service Representative, you\u2019ll be at the heart of providing essential support to customers across Australia and beyond acting as first responders to customer needs. Every interaction is unique, and a chance to create a memorable experience, delivering the right solutions and ensuring customers walk away with the best outcome, every time.<\/p><p>You\u2019ll bring your passion for helping others and strong communication skills to the table, providing exceptional service with every call. With access to extensive training, knowledge content, and ongoing leadership support, you\u2019ll thrive in a fast-paced, dynamic environment where your efforts directly contribute to making a difference for customers.<\/p><p>This is your chance to shine in a role that\u2019s as rewarding as it is exciting!<\/p><p>Please note: To ensure we can support our clients effectively, we\u2019re only able to progress with Australian citizens who can obtain and maintain a Security Clearance.<\/p><p><\/p><p><strong>Operating Hours<\/strong><\/p><p>We have full time opportunities available!<\/p><p>Our operating hours are Monday to Friday between 7:00am and 7:30pm on a rotating roster with flexibility to support your out of work commitments.<\/p><p><\/p><p><strong>Skills &amp; experience<\/strong><\/p><ul> <li>High attention to detail<\/li> <li>Excellent customer service skills<\/li> <li>Patience and empathy towards people in difficult situations<\/li> <li>A team player focus, working collaboratively to exceed expectations<\/li> <li>Clear communication skills to customers and stakeholders<\/li> <li>Punctual and reliable<\/li> <li>Experience adhering to KPI's<\/li> <li>Intermediate computer skills, ability to navigate multiple screens and a typing speed of 20WPM<\/li> <li>A willingness to complete a security clearance based on the Datacom account that you will be working on. <\/li> <\/ul><p><\/p><p><strong>Benefits<\/strong><\/p><ul><li>Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!<\/li><\/ul><ul> <li>We offer Cert III in IT to support your career pathways. <\/li> <li>Datacom o?ers its people the ability to make a real di?erence and develop their careers within a supportive environment.<\/li> <li>Best in class rewards and recognition program including awards and corporate retail discounts on tap<\/li> <li>Paid Parental Leave<\/li> <li>Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!<\/li> <\/ul><p><\/p><p><strong>Why join us here at Datacom?<\/strong><\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.<\/p><p><strong>If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.<\/strong><\/p><p><\/p><p><\/p>","linkToJob":"https://datacom1.workable.com/jobs/5149762","location":["Modbury"],"id":"A3F6F44E6A","linkToApplyForJob":"https://datacom1.workable.com/jobs/5149762/candidates/new","title":"Customer Service Representative"},{"summary":"Our Why&nbsp;Datacom works with organisations and communities across Australia and New Zealand to make a difference in peop...","postedAt":"1758231258000","workType":"Full-time","description":"<p><strong>Our Why<\/strong>&nbsp;<\/p><p>Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow.&nbsp;<\/p><p><\/p><p><strong>About the Role (your why)<\/strong>&nbsp;&nbsp;<\/p><p>The Associate Director \u2013 Pre-Sales will be responsible for driving the pre-sales activity across the Managed Operations domains ensuring the delivery of high-quality bid responses and managing complex deals. This role requires close collaboration with other Line of Business (LoB) and Market teams, sales, delivery, and technical teams to develop tailored responses that meet customer needs and business goals. The leader will be responsible for ensuring a high-performing and efficient pre-sales team, fostering a culture of excellence, collaboration, and continuous improvement.<\/p><p>Our offices are based in Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!&nbsp;<\/p><p><\/p><p><strong>What you\u2019ll do&nbsp;<\/strong>&nbsp;&nbsp;<\/p><p>&nbsp;The Associate Director \u2013 Pre-Sales (ITO) is responsible for (but not limited to):<\/p><p><strong>Deal Management:<\/strong><\/p><ul> <li>Acting as a central point of contact for deal structuring and pricing, balancing competitive market requirements with profitability objectives aligned to stakeholder objectives<\/li> <li>Leading the assessment of risk and value in complex deals, negotiating terms that align with organisational objectives<\/li> <li>Supporting deal review processes with executive leadership, providing insights into win probability, solution design, and financial viability<\/li> <\/ul><p><strong>Collaboration with Sales:<\/strong><\/p><ul> <li>Working closely with sales leadership to align pre-sales activities with the broader sales strategy and pipeline management<\/li> <li>Delivering solutions with innovative commercial deal structures and constructs to show differentiation vs market competitors, with a focus on intently listening to customers and solutioning the desired outcomes for Datacom and the customer<\/li> <li>Collaborating with account teams to tailor solutions for specific client needs, leveraging internal and partner capabilities<\/li> <li>Serve as a trusted advisor for sales teams, providing market insights and expertise in Managed Operations to guide deal pursuit<\/li> <\/ul><p><strong>Bid Response Leadership:<\/strong><\/p><ul> <li>Overseeing and managing the end-to-end bid process, ensuring timely and high-quality responses to RFPs, RFIs, and proposals <\/li> <li>Ensuring bid velocity through development and management of high-paced bid engine, with the speed and quality of output to ensure successful submissions and positive win rates<\/li> <li>Aligning bid resourcing profiles to right-size deal and bid teams, managing correct levels of expertise and skillsets balanced with pre-sales budgeting controls<\/li> <li>Developing bid strategies aligned with client needs, collaborating with SMEs to ensure technical and service-based accuracy of submissions<\/li> <li>Ensuring that all bid materials reflect the organisation\u2019s capabilities and align with strategic business goals<\/li> <\/ul><p><strong>Team Leadership &amp; Efficiency:<\/strong><\/p><ul> <li>Leading and developing a high-performing pre-sales team, fostering a culture of accountability, innovation, and continuous improvement<\/li> <li>Implementing efficient pre-sales processes and tools to optimise resource allocation and ensure scalability in high-demand periods<\/li> <li>Mentoring and developing Subject Matter Experts (SMEs) in IT Managed Services to deepen domain expertise across the team<\/li> <\/ul><p>We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders\u2019 changing requirements and this can mean we evolve in our roles to meet those needs.&nbsp;<\/p><p><\/p><p><strong>What you\u2019ll bring&nbsp;<\/strong>&nbsp;<\/p><ul> <li>Strong background and SME capabilities across IT Managed Services in an outsource capability, including capabilities like Intelligent Workspace, End User Experience, Server Management, Cloud Managed Services, Service Management and Service Operations<\/li> <li>Strong background in bid management, solution design, and deal structuring with a focus on large-scale IT services<\/li> <li>Strong commercial acumen across deal curation, financial management including IFRS, cashflow, amortisation and finance principles such as overheads, allocations etc<\/li> <li>Proven experience in leading pre-sales teams, preferably in IT Managed Services environments<\/li> <li>Expertise in collaborating with sales, delivery, and technical teams to develop client-centric solutions<\/li> <li>Strong leadership, communication, and negotiation skills<\/li> <\/ul><p><\/p><p><strong>Why join us here at Datacom?<\/strong>&nbsp;<\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.&nbsp;<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.&nbsp;<\/p><p>We operate at the forefront of technology to help Australia and New Zealand\u2019s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.&nbsp;<\/p><p>We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.&nbsp;<\/p><p><strong>Requirements<\/strong><\/p><p>#LI-Hybrid<\/p>","linkToJob":"https://datacom1.workable.com/jobs/5149323","location":["Wellington"],"id":"0BB0D8D096","linkToApplyForJob":"https://datacom1.workable.com/jobs/5149323/candidates/new","title":"Associate Director - Presales (Managed IT Operations)"},{"summary":"Our Why\u202f&nbsp;Datacom works with organisations and communities across New Zealand and Australia to make a difference in peo...","postedAt":"1758147438000","workType":"Full-time","description":"<p><strong>Our Why\u202f&nbsp;<\/strong><\/p><p>Datacom works with organisations and communities across New Zealand and Australia to make a difference in people\u2019s lives and help organisations use the power of tech to innovate and grow.\u202f&nbsp;<\/p><p><strong>About the role (your why)\u202f&nbsp;<\/strong><\/p><p>As a Senior UI/UX Designer, you\u2019ll play a pivotal role in shaping intuitive, engaging digital experiences for users. You\u2019ll lead the design of user-friendly interfaces for complex technical products, making them feel effortless to use. Drawing on your expertise in user research, design thinking, and interaction design, you\u2019ll collect insights, evaluate user needs, and transform them into elegant, accessible, and highly functional interfaces. This is a chance to create meaningful impact through design - making the complex simple and the technical human.&nbsp;<\/p><p><strong>What you\u2019ll bring\u202f<\/strong>&nbsp;<\/p><ul><li>Knowledge of user-centred design methodologies, information architecture, and usability principles gained through related roles&nbsp;<\/li><\/ul><ul><li>Understanding of internet trends and web technologies (e.g., HTML, CSS, JavaScript, AJAX), and proficiency with AI-powered design tools (e.g., AI-assisted prototyping, automated design system generation, AI-driven user testing analysis, generative AI for design iterations).&nbsp;&nbsp;<\/li><\/ul><ul><li>Ability to evaluate the applicability of both traditional and AI-enhanced solutions for business needs&nbsp;<\/li><\/ul><ul><li>Familiarity with project management principles and systems development lifecycles&nbsp;<\/li><\/ul><ul><li>Some knowledge of market research techniques and the website/software development process&nbsp;<\/li><\/ul><ul><li>Proven time management skills, with an ability to deliver work on multiple projects simultaneously&nbsp;<\/li><\/ul><ul><li>Strong desire to design useful and usable solutions, with a passion for users&nbsp;<\/li><\/ul><ul><li>Excellent communication skills, both written and verbal, including detailed report writing&nbsp;<\/li><\/ul><ul><li>Strong collaborative skills with the ability to work effectively in cross-functional teams, facilitate workshops and design sessions, incorporate diverse stakeholder feedback, while also demonstrating self-direction and initiative when working independently.&nbsp;<\/li><\/ul><p><strong>What you\u2019ll do\u202f&nbsp;<\/strong><\/p><ul><li>Planning, facilitating, and leading workshops with clients (e.g., editors, product managers, business analysts, technologists, engineers) to define user interfaces, objectives, and target audience opportunities&nbsp;<\/li><\/ul><ul><li>Gathering user requirements, developing and analysing customer/user profiles, and creating task scenarios for target segments&nbsp;<\/li><\/ul><ul><li>Designing the user experience including information flows, interaction models, and the user interface&nbsp;<\/li><\/ul><ul><li>Designing UI elements such as input controls, navigational components, and informational components&nbsp;<\/li><\/ul><ul><li>Translating requirements into style guides, design systems, design patterns, and attractive user interfaces&nbsp;<\/li><\/ul><ul><li>Leveraging AI-powered design tools and techniques to accelerate prototyping, enhance user testing insights, and iterate on design solutions&nbsp;<\/li><\/ul><ul><li>Creating deliverables including conceptual diagrams, site maps, interaction flows, storyboards, page/screen schematics/wireframes, help and instructional copy \u2013 all conforming to the organisation's user experience guidelines&nbsp;<\/li><\/ul><ul><li>Conducting user testing including usability testing, heuristic evaluation, and other techniques&nbsp;<\/li><\/ul><ul><li>Producing user test documentation and reporting on outcomes/recommendations to the team&nbsp;<\/li><\/ul><ul><li>Contributing to the development of the experience design discipline by establishing standardised approaches, tools, processes, and deliverables that reflect best practice&nbsp;<\/li><\/ul><p><strong>Culture and Benefits<\/strong>\u202f&nbsp;<\/p><p>Datacom is one of Australia and New Zealand\u2019s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.\u202f&nbsp;<\/p><p>We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\u2019ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.\u202f&nbsp;<\/p>","linkToJob":"https://datacom1.workable.com/jobs/5146676","location":["Wellington"],"id":"A6E1D609BC","linkToApplyForJob":"https://datacom1.workable.com/jobs/5146676/candidates/new","title":"Senior UI/UX Designer"}],{"total":0}]